Need help?
Answers to the most common questions. Still stuck? Email us — you'll find our contact details on the Impressum page.
Where's my order?
Track it under Your orders in your account — it moves through placed, preparing, out for delivery, and delivered as the kitchen and rider update it.
Can I cancel or change my order?
Orders start on their way to the kitchen quickly, so we can't guarantee a change once it's placed. If something's wrong, get in touch as soon as possible and we'll do what we can.
Do you cater for allergies?
Every dish lists its allergens on the menu. If you have a specific concern not covered there, reach out before ordering.
What payment methods do you accept?
Card (charged securely via Stripe at checkout), PayPal, bank transfer, and cash on delivery.
How do stamp-card rewards work?
Every 10th order earns a free bowl automatically — check Rewards in your account to see your progress and any vouchers you've earned.
I have a gift or discount code — where do I use it?
Enter it at checkout, in the "Discount or gift code" field, before placing your order.
What's your delivery area?
Enter your address at checkout and we'll tell you right away whether it's within our delivery radius.